Refund Policy

This Refund Policy applies to purchases made for the RedBill cloud POS and retail ERP platform (the "Service"). It sits alongside our Terms & Conditions.

1. Free plan

The Free plan costs nothing, so no refund applies. You can evaluate RedBill fully on the Free plan before paying for anything.

2. Subscription plans

• 14-day money-back. If you upgrade to a paid plan and are not satisfied, contact us within 14 days of the first paid charge for a full refund of that charge.
• Renewals. Recurring renewals are billed in advance. If you cancel, your plan stays active until the end of the paid period; partial periods are not refunded except where required by local consumer law.
• Downgrades. Downgrading takes effect at the next billing date; no partial-period refund is issued for the difference.

3. Metered add-ons and pre-paid balances

Messaging (SMS/email), AI usage and other metered services are consumed as used. Unused pre-paid balance can be refunded on account closure, less any third-party carrier fees already incurred and any amount already consumed. Consumed usage is non-refundable.

4. When refunds are not available

• Requests made after the 14-day window for subscriptions.
• Accounts suspended or terminated for breach of the Terms, fraud or unlawful use.
• Service disruption caused by factors outside our control (your connectivity, third-party outages, force majeure).

5. How to request a refund

Email billing@redbill.app from your account email with your account name and the charge in question. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your provider.

6. Statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you have under the consumer law of your country.