Help, honestly and by email.

How do I get help if something isn't working?

Email support@redbill.app with your account email and a short description of what happened — a screenshot helps. We reply within one business day, faster for Premium accounts.

How fast do you reply?

We reply to every email within one business day. Signed-in customers get priority handling on support@redbill.app. There is no phone line — email keeps a written record of the issue and gets it to the right person the first time.

I forgot my password — how do I get back in?

Email support@redbill.app from the address on your account and we will reset it for you. Include your shop name so we can find the right account quickly.

How do I add another user or cashier to my shop?

From inside the app, an admin can add users and assign roles under Settings → Users (Premium includes full role-based permissions and an audit trail). Email support if you are not sure which role fits.

How do I cancel my Premium subscription?

Turn off auto-renew from inside the app under Billing, or email billing@redbill.app and we will do it for you. Your Premium features stay active until the end of the period you already paid for — nothing is cut off immediately, and no data is deleted.

How do I request a refund?

Email billing@redbill.app with your account email and the charge date. First paid charges are covered by a 14-day money-back guarantee; see the Refund Policy for the full terms.

I was charged but my card details changed — what do I do?

Update your card from inside the app under Billing before the next renewal date. If a renewal fails, your account moves to a short grace period rather than being cut off immediately — email billing@redbill.app if you need it extended.

Can I get an invoice or receipt for a payment?

Yes — every successful payment appears in Billing inside the app. Email billing@redbill.app if you need a formatted invoice for your own records.

How do I export my data?

Products, customers and several reports export directly to a spreadsheet from their pages inside the app. For a complete export of your shop's data, email support@redbill.app and we will prepare it.

How do I close my account?

Email support@redbill.app and we will close it for you. If you are on Premium, cancel auto-renew first (see above) so you are not billed again.

Is my business data private to me?

Yes. Each business has its own database, and we do not share your sales, customer or financial data with anyone else. See the Privacy Policy for the full detail.

Something looks wrong with a report or a total — what should I check first?

Most mismatches trace back to a held sale, a return, or a date-range filter on the report. Email support@redbill.app with the invoice or date range in question and we will look into it with you.

Is there a status page for outages?

We monitor the platform continuously. If something is degraded, email support@redbill.app and we will confirm what is happening — most issues affect a single account (a browser, a device, a network) rather than the whole platform.

Can I suggest a feature or report a bug?

Yes, and we read every one. Send it to hello@redbill.app with as much detail as you can — what you were trying to do, and what happened instead.

I run several shops — who do I talk to about a group setup?

Email hello@redbill.app with your number of locations and sectors. Multi-location inventory, transfers and consolidated reporting are part of the Premium plan — see Pricing.

Do you offer phone support?

No — we support customers by email so every conversation has a clear record and reaches the right person, and so support quality does not depend on time zone or call queues. Use the addresses above and expect a reply within one business day.